Hello! My name is*****'ll be helping you today.
Since you have pulled the paper out intact, and it is still reading a jam, then we probably have to do a reset.
To do a reset, you will simply unplug the machine from power and leave it unplugged for 10 minutes.
A little known fact is that static gets charged up in printers and can cause all kinds of crazy stuff.
While the machine is unplugged, move the printhead from the left side to the right side firmly with your hand.
It should move freely. If it does, great. Wait the 10 minutes and plug it back in.
If that doesn't resolve the issue, PLEASE reply and we will try something else.
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