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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't get printer to scan document into computer, canon

Customer Question

can't get printer to scan document into computer
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: canon mx420 about 2 years
JA: What troubleshooting have you tried?
Customer: i have not
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i know very little about computers
Submitted: 2 months ago.
Category: Printers
Expert:  Jennifer French replied 2 months ago.

Hi! My name is***** the scanner is the only thing not working on the printer, then it is probably an issue on the computer with the drivers. A driver is the software that tells the technology equipment what to do. Would you feel comfortable, with my help, to update or reinstall your printer drivers? If not, I can offer to remote into your system but there is an extra charge for that. I would be happy to instruct you via message.


Expert:  Jennifer French replied 2 months ago.

Were you still having issues with this? Let us know!

Expert:  Jennifer French replied 2 months ago.

Were you able to get this resolved? Let us know!