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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Only yellow is coming out, since we got new ink, cleaning

Customer Question

only yellow is coming out
JA: How long has this been going on?
Customer: since we got new ink
JA: What troubleshooting have you tried?
Customer: cleaning it, went to the maintenance menu and looked at ink levels and they are full
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, thank you!
Submitted: 6 months ago.
Category: Printers
Expert:  Joel Kalman replied 6 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer?