Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Angie.
You almost certainly have a bad cartridge, which is very common with the non oem inks. Before anything else, you should replace it with a new one and that will likely resolve the issue.
Otherwise, there are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
This is not a matter of the ink level, it is a matter of the cartridge either failing (the chip on it) or the sensor in the head.
Aftermarket inks are known for having high failure rates and they actually wear out the printhead about 3x faster than genuine ones. I know you are using special edible ones so you don't really have a choice, but it does still shorten the life of the printer significantly.
Did you go through the full cleaning process?
Have you tried replacing the black cartridge yet, and if not can you do so please?
Okay well that would really be the preferred next step here, especially when you're using generics.
That is the only way to further diagnose this, chance are it will work again (these cartridges have very high failure rates, even in use).
The alternative (or if it doesn't work) is buying a new printer, as it would indicate a faulty printhead, the cost of which is not worth repalacing, you'd spend as much to fix it as to buy a brand new pinter with a fresh warranty, and these printers are designed for a maximum 3 year service life, which again is cut drastically when using non oem inks too, so even if the printer only lasts a year in the situation you're using it in, that is all that can really be expected of it.
Do you need more help with this?