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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have an ENVY5530 printer. It is set on & W YET ALWAYS

Customer Question

We have an ENVY5530 printer. It is set on B & W YET ALWAYS PRINTS IN COLOR. How can i correct this?
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Was it able to print B & W previously?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 11 months ago.
it did, mac i would have to connect with you on another computer as the printer and its p/c are in another room.
Customer: replied 11 months ago.
Are you still there?
Expert:  Viet - Printer Tech replied 11 months ago.

Thank you. Yes, first, can you open your email on the problematic PC? Is it a windows or mac pc?

By the way, are you also having issue with the mac computer? Thank you,

Customer: replied 11 months ago.
no problems with the computer that i know of. It is my wifes i do not have her password ***** she took it with her. i will have to call back when she comes home.
Expert:  Viet - Printer Tech replied 11 months ago.

What's the brand / model of her computer?

OK, please get back to me when you are / she is available to continue. Thank you,

Customer: replied 11 months ago.
will do. will the 23. dollar fee be applied when we call back?
Expert:  Viet - Printer Tech replied 11 months ago.

Yes, that's correct. Please get back to me any time at this web page by clicking on the View Response link in the email message from JustAnswer / Viet in your email later. Thank you.

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