I'm sorry about the issue. Was it able to print B & W previously?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Yes, first, can you open your email on the problematic PC? Is it a windows or mac pc?
By the way, are you also having issue with the mac computer? Thank you,
What's the brand / model of her computer?
OK, please get back to me when you are / she is available to continue. Thank you,
Yes, that's correct. Please get back to me any time at this web page by clicking on the View Response link in the email message from JustAnswer / Viet in your email later. Thank you.