How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

We have an ENVY5530 printer. It is set on & W YET ALWAYS

Customer Question

We have an ENVY5530 printer. It is set on B & W YET ALWAYS PRINTS IN COLOR. How can i correct this?
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Was it able to print B & W previously?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
it did, mac i would have to connect with you on another computer as the printer and its p/c are in another room.
Customer: replied 7 months ago.
Are you still there?
Expert:  Viet - Printer Tech replied 7 months ago.

Thank you. Yes, first, can you open your email on the problematic PC? Is it a windows or mac pc?

By the way, are you also having issue with the mac computer? Thank you,

Customer: replied 7 months ago.
no problems with the computer that i know of. It is my wifes i do not have her password ***** she took it with her. i will have to call back when she comes home.
Expert:  Viet - Printer Tech replied 7 months ago.

What's the brand / model of her computer?

OK, please get back to me when you are / she is available to continue. Thank you,

Customer: replied 7 months ago.
will do. will the 23. dollar fee be applied when we call back?
Expert:  Viet - Printer Tech replied 7 months ago.

Yes, that's correct. Please get back to me any time at this web page by clicking on the View Response link in the email message from JustAnswer / Viet in your email later. Thank you.