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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to print it appears that the printer starts and

Customer Question

When I try to print it appears that the printer starts and then gets hung up. I am using a wireless router to print to the computer and the connection is fine.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Officejet Pro X576dw MFP
JA: What troubleshooting have you tried?
Customer: HP Print & Scan Doctor, I have also tried rebooting the printer, router and PC. I never had a problem until I upgraded to Windows 10. Sometimes the printer will eventually print after a long time.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 4 months ago.
Category: Printers
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

When the problem occurs, are you given any type of error message?

I will be standing by, looking forward to your response.

Thank you,
Jason

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