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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My canon mp560 quit working. the message is unplug the power

Customer Question

my canon mp560 quit working. the message is unplug the power cord and contact the service center
Submitted: 8 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 8 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you.

What happened just before this error occurred?

Customer: replied 8 months ago.
nothing, the printer worked fine the last time I used it.
Expert:  VanMagnus Systems replied 8 months ago.

Please try this reset procedure:

Reset Procedure:

  • Turn ON the printer.
  • Press and Hold the “Reset button” on the printer.
  • While pressing the “Reset button“, press and hold the “Color Start” button.
  • Wait for 5 seconds.
  • Release the “Color Start” button, and then release the “Reset Button“.
  • Wait until the printer starts to configure itself. This should take approximately around 20 seconds.
  • The no. “1” should be on the display, press and hold the “Tool” button and the letter “A” should now be on the display.
  • While pressing on the “Tool” button, press and hold the “Reset button“.
  • Wait util there are no more blinking lights on the printer.
  • Release the “Tool” button, and then release the “Reset Button“.
Customer: replied 8 months ago.
I do not see a reset button
Expert:  VanMagnus Systems replied 8 months ago.

Hold a moment...

Customer: replied 8 months ago.
that is not the printer I have. mine is a Canon MP560.
Expert:  VanMagnus Systems replied 8 months ago.

Sorry, wrong vid...

Expert:  VanMagnus Systems replied 8 months ago.

The Stop Button is the same as the Reset Button. Sorry for the confusion.

Customer: replied 8 months ago.
Thank you for you help. I will try that.
Expert:  VanMagnus Systems replied 8 months ago.

Awaiting your Results, Sir or Madam.

Customer: replied 8 months ago.
I am currently cleaning the print head so I cannot try it. This ends our correspondence. Thank you for your assistance
Expert:  VanMagnus Systems replied 8 months ago.

OK, not an issue. please remember to rate my performance. thank you kindly for your business.