Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know the version of windows you have on the computer thats connected to the printer
ok please follow the below steps
remove the ink cartridges and then turn off printer
unplug power cord and keep the ON button pressed for 10 secs
wait for a minute
plug in power cord and turn on unit and insert ink
let me know the status
you had requested remote assistance however i am getting the below message when i tried to accept it
Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.
let me know the status once you have tried the steps i gave above