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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to print a statement print a statement from the

Customer Question

Trying to print a statement print a statement from the internet
JA: How long has this been going on?
Customer: two days
JA: What troubleshooting have you tried?
Customer: none, not so good at the computer
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO, thank you
Submitted: 5 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the model of your printer?

Is there any error or message?

Are you able to print anything else?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 5 months ago.
this is rip off, 1st you charge $5.00, Now you want $19.
Expert:  Viet - Printer Tech replied 5 months ago.

I'm sorry. I'm the tech, so I'll have our customer service contact you about the billing later. In the mean time, I can fix your printing issue now. We guarantee our service, so don't worry. Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 5 months ago.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can I connect remotely to your computer and fix this issue directly for you?
Please let me know when you are available. We'll make sure you will be satisfied at the end. Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 5 months ago.

Our customer service has contacted you. Please let me know when you are available to continue. Please reply at the box below; we guarantee our service. Thank you,