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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon pixma 922 prints yellow even in Black and mode

Customer Question

my Canon pixma 922 prints yellow even in Black and White mode since I installed windows 10
Submitted: 4 months ago.
Category: Printers
Expert:  Robert M. replied 4 months ago.

That is interesting. usually they either work or don't work when you switch operating systems. color being off is usually a problem with the cartridges or print head itself.

does it print properly when you make a copy from the printer itself ?

Customer: replied 4 months ago.
I tested copying and there was no yellow. I replaced the yellow cartridge with a brand new Canon yellow cartridge. It still prints yellow mixed with black yielding a paler black printing and printed yellow in place of red on one headline area.
Expert:  Robert M. replied 4 months ago.

see if you can find a nozzle test on the printers menu

it should be under maintenance or tools.

print that and let me know what it looks like

it should print squares or lines of each separate color and they should be solid and well defined.

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