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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have been attempting for 2 days to wirelessly install a

Customer Question

I have been attempting for 2 days to wirelessly install a Canon MX922 on my laptop. When it gets to the point of holding down the WPS button, the setup times out.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I just bought it - this is my first attempt at setting it up.
JA: What troubleshooting have you tried?
Customer: Standard install but my passphrase for the router is less than 8 characters. At one point I got to a pin number I could put in but don't recall where I saw it or where to input it.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Once installed, I want to be able to Air Print.
Submitted: 2 months ago.
Category: Printers
Expert:  Ashik replied 2 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you using an Apple Mac or Windows PC ?

Do you have the USB cable with your printer ?

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