I'm sorry about the issue. Was scanning working fine previously? Is there any error or message when scanning?
Is printing currently working fine?
Do you see the ControlCenter program on your computer? If yes, what happens when you use it to scan?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,