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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you put the old cartridges back in and tell me if this still gives the error please.
ok, it is the printer head that has failed though, this now confirms it.
If the printer is 10 years old a repair is not possible, it would be more expensive then a replacement printer, you will need to replace it sorry
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