Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you may try downloading the full featured driver software from the link given below and install it.
If you want i can provide secure remote access and will fix the problem for you. Remote access is an additional service which allows the expert to work directly on the problem and it
provides quick resolution, you can sit back and watch while the experts fixes the problem right in front of you. This saves you a whole lot of time and money from hiring an onsite technician.