Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, my name is ***** ***** I'll be assisting you today.
One quick question before we start troubleshooting. Are the cartridges Epson brand or refillable?
The Ink required for the BX320FW is T1295. If you did buy the T1285, that may be what is causing the issue. If you don't use the right ink for the machine, it will throw the "ink not recognized" error.
Let me double check just to make sure. I don't want you to leave here with the wrong information.
I'm showing that the only difference between the two is capacity. Does it fit in the carriage as it should?
T1285 is not on the list for your model printer. But there are a few things you can try.
Take the cartridges out and put the old ones back in, that way the error will clear. Then replace each cartridge one at a time to see if only one of them is giving the error. If it is only one, then simply replace that cartridge.
Also make sure the contacts for the ink inside the cartridge are clean. You can use a cotton swab to clean them.
Then unplug the printer for 30 seconds, and plug it back in and see if the error persists.
Let me know if any of this works.
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