I accidentally send the message to this question i apologize for that.I will now open this to other experts who has expertise in printers
Hello, my name is ***** ***** I will be assisting you today.
The first thing I want to verify is best described by the following video. You mentioned the spring, so you may have already done this. I just want to make sure:
Also, have you unplugged the printer? Remove all paper, unplug for 1 minute or so, then plug it back in. If this doesn't work, let me know and we can continue to troubleshoot.
Here is another site with useful suggestions on how to correct the paper jam error.
Let me know how this goes,