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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer stays offline and I can't get it to go online and

Customer Question

Hi Pearl, My printer stays offline and I can't get it to go online and print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson xp-425
JA: What troubleshooting have you tried?
Customer: Everything for the last hour
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: try to stop me committing suicide
JA: I'm sorry if I'm reading you wrong here, but it seems as though you might be considering committing suicide or hurting yourself. Am I right?
Customer: no, just frustrated with this copier
JA: Okay. Let's try this again. How can I help you?
Customer: how do I turn on the printer
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printing connected to the computer with a USB printer cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,