Hello, and thank you for choosing JA for your support needs. Happy to assist you, Sir or Madam. Please follow the steps below:
1. With a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.
2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.
3. Remove and reseat all of the ink cartridges in the printer.
Once the above steps have been performed, if you still experience the error, please try cleaning the encoder film of the printer by following the steps located at the link below: