I'm sorry about the issue. What happens when you scan from the computer now?
Is printing currently working fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Great. I was waiting for your response yesterday, so I could help you quickly, but I'm glad you got it working now. Do you have any other computer question / issue I can help with today? Otherwise, we will cancel this for you. Thank you for the update.