How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer (Photosmart 6520-e all in one) won't allow me to

Customer Question

My printer (Photosmart 6520-e all in one) won't allow me to scan. On the printer control window it says make sure I have the scan to computer software installed. I was previously able to scan documents from either the printer or the computer. Now, I can't do either.
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.


I'm sorry about the issue. What happens when you scan from the computer now?

Is printing currently working fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
The scan function was taken care of via HP telephone support.
Expert:  Viet - Printer Tech replied 2 months ago.

Great. I was waiting for your response yesterday, so I could help you quickly, but I'm glad you got it working now. Do you have any other computer question / issue I can help with today? Otherwise, we will cancel this for you. Thank you for the update.