Hello, my name is ***** ***** I will assist you today.
Firstly, turn off the printer, and open the cover. See if the ink tray can be moved with gentle pressure. If not leave the lid open, and power it on. Watch the cartridge tray as it moves. When it is over in the position where you can replace the cartridge quickly unplug the printer. Replace the ink, then power it on.
Please try this and get back to me.