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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently purchased an MX922 printer. I am having a problem

Customer Question

I recently purchased an MX922 printer. I am having a problem with just printing and keeping it on my WiFi. It keeps dropping off the wifi. When I add this printer it comes up with the FAX WS I default to the Printer WS but everytime I try to print, it tries to fax. HELP
Submitted: 7 months ago.
Category: Printers
Expert:  comp_audio replied 7 months ago.

Hi, my name is ***** ***** I will assist you today. It looks to me like a driver issue. Could you tell me what model and brand laptop or desktop your installing it on?

Expert:  comp_audio replied 6 months ago.

Are you still needing assistance?

Expert:  comp_audio replied 6 months ago.

Please let me know if you still require assistance.