I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
At this point, is the printer connected to the wireless signal?
The dvd application will not find the printer unless it is connected.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I see that you attempted to accept the offer, but it was blocked by your credit card company or bank. You will need to contact them and request that they remove the block. Once that is complete, you can click the Accept this Offer button again.