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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a epson workforce WF-7620 new may 2016, when I print

Customer Question

Hi I have a epson workforce WF-7620 new may 2016, when I print photos and print are muted and slight try cast, and print is real slow. Can you help me please?
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
I would prefer that you try to fix it securely online but I have to leave for approximately two hours can I get it done after I come back
Expert:  Richard replied 2 months ago.

yes, I will still be here, all you can let me try to fix it while your gone?

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