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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Hp 8600 used to work with my IMac. Now "offline, default" in

Customer Question

hp 8600 used to work with my IMac. Now "offline, default" in system prefferences. SAo far, I am unable to fix. Wireless connection
Submitted: 11 months ago.
Category: Printers
Expert:  Sudipto replied 11 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Do you use a USB cable or wireless connection to connect the printer to the computer ?

Expert:  Sudipto replied 11 months ago.

Sorry, I cannot accept your remote service offer due to payment failure, you have to approve the payment from your bank and then, send me another offer.

Customer: replied 11 months ago.
payment info updated
Expert:  Sudipto replied 11 months ago.

OK, now I am sending the remote support offer, please accept it and reply me back here.

Customer: replied 11 months ago.
Payment info updated
Expert:  Sudipto replied 11 months ago.

Sorry, again it is showing payment failed, you can contact our customer service on this number 1.***-***-**** for this problem, in the meantime, we can also try this writing mode to solve this problem.

Customer: replied 11 months ago.
Try
Expert:  Sudipto replied 11 months ago.

Please accept the offer and reply me back.

Customer: replied 11 months ago.
Can I have an answer using chat without taking over computer?
Expert:  Sudipto replied 11 months ago.

Yes, definitely. Do you use a USB cable or wireless connection to connect the printer to the computer ?

Customer: replied 11 months ago.
wireless
Expert:  Sudipto replied 11 months ago.

Sorry, I have to go offline for the day, I will open the question for other experts.If no one reply you then, I will get back to you, as soon as I get back online again.

Customer: replied 11 months ago.
I will wait for a reply
Expert:  Jason Jones replied 11 months ago.

Hello,
I am the person that will be helping you today.

Are you ready to begin the remote session now?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 11 months ago.
I am ready for help
Expert:  Jason Jones replied 11 months ago.

Thank you. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 11 months ago.
When I last tried for the remote premium service, the charge for $39.00 fauled
Expert:  Jason Jones replied 11 months ago.

Oh. In that case, please contact your credit card company or bank and tell them to unblock the payment. Once you do that, we can try again.

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