Hello, I am Jennie and I am your printer expert today.
This printer has a chip that is set to recognize non-HP products. It may be mistaking the color cartridge for a non-HP cartridge.
First, install the cartridge. Then, unplug the power cord from the printer, wait 10 seconds and then plug it back in. When the lights start flashing, press and hold the ON/RESUME and PAPER SIZE buttons (or ZOOM button if you don't have PAPER SIZE.
When ONLY the ON/RESUME light is flashing, release all 3 buttons. This should resolve it.
If it does not, try cleaning the contacts for the color cartridge tray and then reinstalling.
If this does not resolve the issue, please reply and I will find other avenues or opt out and let someone else have a go at it.
If this DOES resolve you issue, please remember to give me a rating of at least 3 stars at the top of your screen so that I can receive credit for helping you resolve this issue.
Thank you for using Just Answer.
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what exactly happens when you try to change the color cartridge ?
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