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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1856
Experience:  Ready to assist with your printer questions
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My printer (mx922) suddenly stopped working. I've checked

Customer Question

my printer (mx922) suddenly stopped working. I've checked the ink etc. but can't get it to work.
Submitted: 7 months ago.
Category: Printers
Expert:  Thomas replied 7 months ago.

Hi! My name is ***** ***** I'm happy to help!

Are you getting an error on the computer or the printer?

Customer: replied 7 months ago.
no, no errors. the printer's just dead
Customer: replied 7 months ago.
when I hit ok, it just beeps
Customer: replied 7 months ago.
no
Expert:  Thomas replied 7 months ago.

What is displayed on the printer screen when you try to copy or print?

Customer: replied 7 months ago.
nothing. the printer just beeps when I hit 'ok' to start printing
Customer: replied 7 months ago.
the printer screen just says 'doc type - auto scan
Expert:  Thomas replied 7 months ago.

Unplug the printer and hold down the power button for 30 seconds. Afterward, plug the printer up again and turn it on. Does it look normal? Does anything appear on the screen?

Customer: replied 7 months ago.
Nope - still doesn't work
Expert:  Thomas replied 7 months ago.

Are you trying to print from a computer? If so, can you check and see if the printer can make a copy on its own without using the computer?

Customer: replied 7 months ago.
no, just trying to print a pic copy
Expert:  Thomas replied 7 months ago.

If you open the printer, do the cartridges move to the middle where you can take them out?

Customer: replied 7 months ago.
the cartridges move to the middle and the printer prints from the pc just won't scan a copy of a picture.
Expert:  Thomas replied 7 months ago.

Ok, last question. Can you scan the picture onto your computer?

Customer: replied 7 months ago.
no - the printer won't scan at all
Customer: replied 7 months ago.
the printer prints everything else just nothing I put in the printer to make a copy
Expert:  Thomas replied 7 months ago.

Hmm...this is unfortunate. While there are many troubleshooting techniques for a printer that won't print, there isn't really anything to try to troubleshoot the scanner as all the parts are internal. If powering off and on doesn't fix it, which it hasn't, there isn't anything else to try yourself. How old is the unit?

Customer: replied 7 months ago.
It's probably 3 yrs old +
Customer: replied 7 months ago.
probably time to get a new one.
Expert:  Thomas replied 7 months ago.

Ok.

If it doesn't even to attempt to scan, if you don't hear it trying to scan, it's probably the scanning motor. This would be too costly to replace. You can get a new Canon for around 94 dollars, found here: http://amzn.to/2a8uoVO

I'm an Epson fan, compare your experience to Canon with this: http://amzn.to/29SoQzR

Customer: replied 7 months ago.
Thank you. We are going to buy a new printer.
Expert:  Thomas replied 7 months ago.

You're welcome!

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