Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the printer?Which light are you seeing?Any error messages/codes on the display?
That is certainly a possibility, but I need some of the specific information requested above to provide that diagnosis/confirmation, and I would then give you specific replacement recommendations as well.