Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you seeing any signs of life from it at all? Anything on the display, beeping or clicking sounds, etc?
The charge is not $5, that is just a deposit to post your question, the total fee is the other amount you mentioned, with the balance charged upon corresponding with me here. That fee would have been showed at several points during the payment process.
If you wish to continue, I'd be happy to help you here; for comparison note that canon will not support your printer any longer, and going to a local repair shop will cost you about $125 on average just for diagnostics.
If you prefer to cancel/refund, you'd do that from the account/help page.
Just to be clear, it only blinks orange? Or orange and green?
Okay thank you for confirming.
So 10 blinks orange/green indicates a hardware problem specifically, it is the result of a bad printhead (or the logic board that controls it).
The head is a "wear item" that fails with age/use. These machines are really only built for a 3 year service life, so this type of failure is not surprising.
There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.
While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $450; if the logic board is bad you’re looking at $200-250. For $300-500 (depending on model) you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.
Best regards, ***** ***** for the news,
If looking to replace it, I'd recommend the http://amzn.to/2acl4QC or http://amzn.to/2a8wgdi
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
That is certainly an option too, and then you can always hold on to what you have for spare parts.
Thanks, ***** *****
Do you need more help with this?