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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MX370 printer.scanner. I get a message that

Customer Question

I have a Canon MX370 printer.scanner. I get a message that there was a problem and the module couldn't be found--thenC:/Windows/system32/spool/Drivers/x64/3/cnmxsmlo.dll.
How can I fix this?
Submitted: 4 months ago.
Category: Printers
Expert:  MasterFixIt replied 4 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your printer?

Also were there any storms or power outages just prior to this problem?

And any updates or software changes ?

Thank you

Tech Michael