Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system? You can display the version of OSX by selecting the Apple icon in the top left corner of your screen.
Are you using a wireless connection to your printer?
Is the computer that you are using for this conversation connected to your wireless network?
Your Mac computer and your Canon MX870 are both wireless. Can you describe this little wireless device you are talking about. How big is it . Wat is it called. Who is the manufacturer, and what is the model number?
I just got your message about the Dell computer. The wireless device is a usb network card for the computer that you are no longer using. WE can ignore that now.
Yes. Now we can work on both of them.
The first thing to do is to use the control panel on the printer to connect it to your wireless network.
Is there a Network button on the control panel? If not, can you find the Network menu on the display?
We will find the Network menu together. Please standby while I check the documentation.
I apologize for the delay. I am downloading your manual now.
I have the manual now. Do you have a usb printer cable that we can use for setting up your network connection?
Yes, I know. But your printer does not have a fully capable hardware control panel. The network setup is done instead in software on your computer, and it requires the temporary use of a usb printer cable. If you do not have one, you can buy one at any convenience store for around $10. If you need to get one, we can continue this tomorrow or Sunday.
Or later tonight, if you prefer.
Okay. Sure. Do you want to take a break now and pick this up again tonight?
If you get disconnected from this conversation, you can just select the link in your notification email.
Sounds good. Copy that.
I will look for you later.