Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. Please follow the steps below:
Turn off the machine, and unplug the power cord of the machine from the power supply.
Retract the paper output tray, then open the cover.
Make sure that the jammed paper is not under the FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.
Hold the jammed paper with your hands.
Pull the paper slowly not to tear it, then pull the paper out.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
Does the piece of paper remain under the FINE cartridge holder?
Does the little piece of paper remain inside the machine?
Does the piece of paper remain in the right side or the left side space (B) inside the machine?
Close the cover.
All print jobs in the queue are canceled. Reprint if necessary.
Understood, you might consider one of these models: