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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1136
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Printer model Canon MG2560 - seem to have some paper stuck

Customer Question

Printer model Canon MG2560 - seem to have some paper stuck in printer.
How to open top to retrieve any small pieces of paper that is now stopping pages from going through and printing
Submitted: 3 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. Please follow the steps below:

  1. Turn off the machine, and unplug the power cord of the machine from the power supply.

  2. Retract the paper output tray, then open the cover.

  3. Make sure that the jammed paper is not under the FINE cartridge holder.

    If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.

    When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.

  4. Hold the jammed paper with your hands.

  5. Pull the paper slowly not to tear it, then pull the paper out.

  6. Make sure that all the jammed paper is removed.

    If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.

  7. Does the piece of paper remain under the FINE cartridge holder?

  8. Does the little piece of paper remain inside the machine?

  9. Does the piece of paper remain in the right side or the left side space (B) inside the machine?

  10. Close the cover.

    All print jobs in the queue are canceled. Reprint if necessary.

Customer: replied 3 months ago.
Customer: replied 3 months ago.
This has already cost me $60 Australian and the printer still will not work. I am on an Australian Centrelink Support Pension so I am unable to spend anymore money on this Canon printer, and then find I have to purchase a new one..

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