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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1136
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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How do I clear a paper jam on the feed rollers on a HP

Customer Question

How do I clear a paper jam on the feed rollers on a HP 7612wide format printer?
Submitted: 3 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Step one: Turn the printer off and then on

  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.

  2. Wait 60 seconds.

  3. Reconnect the power cord to the rear of the printer.

  4. Press the Power button to turn on the printer.

To make sure that the hardware functions correctly, print a Printer Status Report as a test page.

If these steps do not work, please follow this link:

  1. Load plain white paper in the tray.

  2. From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().

  3. Touch the Down Arrow (), and then touch Reports.

  4. Touch Printer Status Report. The test page prints.

Customer: replied 2 months ago.
the feed rollers can't pick up the paper
Expert:  VanMagnus Systems replied 2 months ago.

Did this just start or was it this way before?

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