Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you remember if the printer was printing something, when the power went out ?
OK, please remove the power cord from the printer then, wait for 10 mins. after that connect the power cord and let me know what happens.
Can you tell me, what else they have suggested, so that I can skip those same steps.
Are you able to turn off the printer by the power switch ?
It seems to be a logic board problem anyway, I will open the question for other experts.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I would like to add a remark - I do not disagree with the other Expert's opinion, nor your opinion nor your brother's opinion.
I just would like to add, that this could perhaps be prevented if the printer had been powered through a surge protector. A surge protector for every electronic device of any value, is an investment that always pays off in the long run.
Do you need any help or advice on the process either of repairing, replacing, or recycling / disposing of, the printer in question?
A UPS (Uninterruptible Power Supply) is a surer way to protect devices against power failures... since low voltage can harm them just as much (in a different way) as high voltage.
But most people do not have UPS power filtering devices, since the cost is much higher than that of a good surge protector.
I regret to hear that a surge protector did not protect the printer adequately enough.
If you need no further advice, I will Opt Out to open the case up again.
I have done so, but can still respond to any further queries on this case. Thank you for asking your question here at JustAnswer.com.
I just read your conversation with the previous tech and wanted to give you a little bit of advice. It definitely seems like a logic board issue. If the printer is less than a year old, there should still be a warranty on it and you will be able to get it fixed under that warranty. If it is out of warranty, my suggestion would be to purchase another printer. It is simply not worth the time and money to repair because in the end, you will lose more money trying to repair it than just getting another printer. I hope that helps.
I completely understand. I have been in that situation myself. Personally, I have been doing this for 15 years and at this point, I would get a new printer with a warranty because time, effort and repair versus the cost of a new one is more cost efficient for both me and whoever I am performing the repair for. The power outage probably fried the logic board and as unfortunate as that is, it does give you an opportunity to get something new and better and not have to worry about it.
I purchased one of those printers for about 60 bucks at best buy. Its not worth fixing
The power surge probably fried one of the boards in it.
surge suppressors vary widely in quality no matter what the specs they publish say. I lived in a building with very shaky power for a couple of years. I burnt out power supplies about once a week with a cheap surge suppressor. When the place i bought them from told me they would no longer replace them i bought a more expensive surge suppressor with a guarantee against damage to equipment plugged into it. That stopped the problem instantly.
If you are satisfied by one of the answers that you received, please rate that particular answer with a rating of 3 or more stars so that the expert can receive credit for assisting you. Please keep in mind that you are rating the expert, not the product. If you still have any questions, please reply and one of our experts will be available to answer your question. Thank you for choosing Just Answer and have a great day.