Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What is the specific message on the printer, please?
I advise you to shut the printer Off, and unplug it from the power. Leave it that way for at least 15 minutes, so that it can rest and reset. Then plug it in, turn it On, and try again.
I may be able to advise you further, if you tell me the specific jam message. Thanks.