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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15450
Experience:  HNC Computing; Large format and multifunction printer expert
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5670 2nd trans issue, its terminal! will only work from side

Customer Question

5670 2nd trans issue
JA: How long has this been going on?
Customer: its terminal! will only work from side feed to print
JA: What troubleshooting have you tried?
Customer: checking paper tray, looking for any debris/paper etc. nothing apparent. was a sudden failure not occassional
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: konica magicolor 5670en
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: 2012
Submitted: 3 months ago.
Category: Printers
Expert:  Electronics Pete replied 3 months ago.

Hi there

Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Electronics Pete replied 3 months ago.

This problem can be caused by a blockage or by worn transfer rollers which are unable to grip the paper effectively.

If you are certain that there are no fragments of paper stuck in the paper's path then check the rollers, and replace if worn.