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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is an HP Officejet Pro 8610 and keeps saying

Customer Question

My printer is an HP Officejet Pro 8610 and keeps saying error status..cannot print
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: One year
JA: What troubleshooting have you tried?
Customer: Microsoft
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That is all
Submitted: 4 months ago.
Category: Printers
Expert:  Dustin replied 4 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.\

If you remove the ink tanks, and then unplug the printer from power ( dont just turn it off )

Wait two minutes, then plug it back in ( without the ink tanks )

What message do you get then?

Customer: replied 4 months ago.
no message just looks ready to go I do have it listed as HP Officejet Pro 8610 (copy 1) I don't know why
Customer: replied 4 months ago.
I tried to print again says error state
Customer: replied 4 months ago.
what are the ink tanks
Customer: replied 4 months ago.
got it wrong printer thank you
Expert:  Dustin replied 4 months ago.

Im not sure what you meant by the last message?

Customer: replied 4 months ago.
I had the wrong printer in drop down
Expert:  Dustin replied 4 months ago.

The in k cartridges, did you try removing them as I mentioned to see if when you power down and power up without the ink cartridges, if you still get the error message?

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