Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
The process is the same as changing the inks, raise the lid and it should move over, but if not you can slide the carriage over manually to access it, and there is a small lever you lift to release the head.
Do you need more help with this?