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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10493
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Just inherited a WF-3540 Wi-fi printer from my son and love

Customer Question

Just inherited a WF-3540 Wi-fi printer from my son and love it. HOWEVER, I am having font problems. If I print from my email on my old printer, the font size is normal (maybe 10 or 11). When I print the same email from my iPad to the Epsom, font size is 14 or 15.
Have been through all of the options on the Epson. It is not the composition of the email.
Gloria Beranek
steaming in Missouri . . . don't move here
Submitted: 10 months ago.
Category: Printers
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Is the problem with the font size being too large, only happening when printing from the iPad?

If so, what app on the iPad do you use for printing, please?

Customer: replied 10 months ago.
I don't know what app on the iPad I am using . . .
Expert:  Russell H. replied 10 months ago.

It would be the app you double-click to open the email, I would think. Unless you are opening another app to do the printing.

Customer: replied 10 months ago.
I simply click on the email icon on my home screen and my emails are automatically loaded from my University of Missouri email account. After I have read an email, I can choose to reply, reply to all, forward, or print.
Expert:  Russell H. replied 10 months ago.

That might be Outlook, that you are loading your emails with. Does it say

'Outlook' in the bar at the top of the window you read your email with, perhaps?

Customer: replied 10 months ago.
Microsoft Outlook Web App.I have a slow connection here and this is cumbersome. Can you call me? 573/445-7346
Expert:  Russell H. replied 10 months ago.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

That font size may be inherent to the MS Outlook Web App.

But, try this:

1. open Microsoft Outlook Web App

2. click on the Options button at the top right

3. click on

See All Options

4. Then go to


in the left-hand drop-down menu

5. under Message Format, change the entries in

Choose Message Font:

esp. where it is probably set to '14' currently, to '10' or '11' instead.

6. click on the SAVE button at the bottom right of the window.

And then try printing email. This may be the change you need to get the correct size out of the printing process.

Let me know how it goes, please. And if the outcome is good, please take the time to rate my work and my answer, favorably. Thanks.

Customer: replied 10 months ago.
Did all of that . . . font is already set to 10. Am quitting for the evening! Am taking the iPad to the University Help Desk tomorrow. Oh, I took a screen shot of your instructions and printed them from the iPad to the Epson . . . font was fine.
Expert:  Russell H. replied 10 months ago.

So is the problem only with the printing from Microsoft Outlook of emails, and not a problem for other printing?

Expert:  Russell H. replied 10 months ago.

The font setting for Read or for Reading may need changing. Then the email will have smaller type, then it will print with a smaller font on the printer, perhaps.

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