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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I turn off the monochrome printing on a Brother

Customer Question

how do I turn off the monochrome printing on a Brother MFC-J6710DW? When I print, only black prints. The Test Print prints out black for all 4 color blocks.
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
started yesterday
I believe windows 8, how do I tell?
Expert:  Viet - Printer Tech replied 4 months ago.

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
Expert:  Viet - Printer Tech replied 4 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=66ba57aa-74d6-4d11-bb68-e91305f90144

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

1. Click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/h293r4l

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.

; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.