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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 15806
Experience:  10+ years work experience.
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T have instructions anymore - just want to scan from my hp

Customer Question

don't have instructions anymore - just want to scan from my hp 2450
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: oops - its an hp deskjet 2456b - it's about q year old...
JA: What troubleshooting have you tried?
Customer: none - i don't evcen know where ro sTrt
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: thank you so much!
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 11 months ago.

Please, follow the instructions below to make a scan:

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: controL printers
- Click the Ok button.
- Right click the scanner icon in the window that comes up and choose "Start a Scan"

- The scan window will come up and allow you to make your scan.

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,
Jason

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