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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9273
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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The light on my pixma mp560 is always on, its 5-6 year old

Customer Question

Hi. The green light on my pixma mp560 is always on
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: its 5-6 year old and never has this happened before
JA: What troubleshooting have you tried?
Customer: nothing
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 3 months ago.
Category: Printers
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Which green light on your PIXMA printer is always On, please?

Can you turn the printer Off, still?

Customer: replied 3 months ago.
there is 2 lights on the right front of the printer. the left is on. I can't turn Off or On the printer
Expert:  Russell H. replied 3 months ago.

Unplug the printer. Leave it that way for at least 2 hours.

At the end of that time plug it in to the power again, and try it again. See if that rest and reset cures the problem - I hope so, though I am not certain it will. The printer might be permanently 'broken', by the sound of it.

Customer: replied 3 months ago.
I already did it but the green light is still On
Expert:  Russell H. replied 3 months ago.

Then your printer is 'broken', and out of warranty... it is a decision at this point, as to whether you wish to have it repaired, or to recycle it or dispose of it and buy another printer perhaps.

If I can help you in any way with that decision, let me know.

(* by 'broken', I mean that a printer that has ceased to respond to even the power button, has got a severe malfunction in its central control circuitry. It will not be repairable by you, by any simple measure, if you have already tried shutting it Off, and unplugging it from the power, for 2 hours or longer continuously.)

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