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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The yellow light won't go off even though i put new

Customer Question

the yellow light won't go off even though i put new cartridges in. i've tried turning it off and on and unplugging it. i have taken out the cartridges out and put them back in. Help!
Submitted: 3 months ago.
Category: Printers
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What printer do you have, please? the yellow light means an Alert or Error, and depending on the printer, may require this or that be done.

How old is your printer?

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