How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Everything is printed with red ink. all my inks are new but

Customer Question

everything is printed with red ink. all my inks are new but it is still red
Submitted: 4 months ago.
Category: Printers
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

In a case like the one you describe, where discoloration or wrong colors occurs in an inkjet printer, you ought to do one or two Head Cleaning cycles, to wash away waste ink that may be corrupting the ink that gets through the printhead and onto the paper.

This is especially true, if you have had the printer Off for a period of time.

Head Cleaning is a function found in the Maintenance tasks/functions invoked either from the printer's own controls and menus, or from the Maintenance tab in the (Windows) printer's driver software.

Let me know how it goes, please. Thanks.