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Please run through the complete paper jam removal guide on this link
If youre methodical and run through those steps carefully, you should be able to remove the jam.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
T he steps I sent you, were for the Pro 8500a.. Please read and try to follow these steps.