I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new computer or new internet modem / router device, etc.?
Is printing currently working fine?
What's the model of your printer?
Is there any error or message when scanning?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,