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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a MX922 that prints word files in black properly, but

Customer Question

I have a MX922 that prints word files in black properly, but when I print figures instead of black and grey shading I get red and pink shading. Its almost like the black and red ink tanks are switched, but everything is as it should be. How can I get rid of this?
David Mage
Submitted: 3 months ago.
Category: Printers
Expert:  Sudipto replied 3 months ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you please check the ink level and let me know the current status of each ink cartridge ?

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