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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1136
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I cannot print from my desktop. The printer works. I can

Customer Question

I cannot print from my desktop. The printer works. I can print from my phone.
JA: How long has this been going on?
Customer: just started
JA: What troubleshooting have you tried?
Customer: I restarted my computer, restarted my printer and disconnected and connected my router.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: printer is hp photosmart 7520. computer is lenovo
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 3 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you.

What do you mean that it does not print from the desktop? Printing a file or a screen capture? Lastly, has it ever worked properly?

Customer: replied 3 months ago.
It's always worked well. When I attempt to print an email or a document nothing happens. When i print from my phone it's fine.
Expert:  VanMagnus Systems replied 3 months ago.

Ok. What Operating System are you using, Sir or Madam?

Customer: replied 3 months ago.
Not sure what operating system means. I have a Lenovo desk top computer. My printer is hp photos art 7520
Expert:  VanMagnus Systems replied 3 months ago.

Oh, you are using Windows. Please try this:

  1. Click the Start button Asset not found, enter Computer in the search box, right-click Computer, and then click Properties.
  2. Look under Windows edition for the version and edition of Windows that your PC is running.

Let me know the results.

Customer: replied 3 months ago.
Windows 10
Customer: replied 3 months ago.
are we still connected?