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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I cannot print from my desktop. The printer works. I can

Customer Question

I cannot print from my desktop. The printer works. I can print from my phone.
JA: How long has this been going on?
Customer: just started
JA: What troubleshooting have you tried?
Customer: I restarted my computer, restarted my printer and disconnected and connected my router.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: printer is hp photosmart 7520. computer is lenovo
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you.

What do you mean that it does not print from the desktop? Printing a file or a screen capture? Lastly, has it ever worked properly?

Customer: replied 11 months ago.
It's always worked well. When I attempt to print an email or a document nothing happens. When i print from my phone it's fine.
Expert:  VanMagnus Systems replied 11 months ago.

Ok. What Operating System are you using, Sir or Madam?

Customer: replied 11 months ago.
Not sure what operating system means. I have a Lenovo desk top computer. My printer is hp photos art 7520
Expert:  VanMagnus Systems replied 11 months ago.

Oh, you are using Windows. Please try this:

  1. Click the Start button Asset not found, enter Computer in the search box, right-click Computer, and then click Properties.
  2. Look under Windows edition for the version and edition of Windows that your PC is running.

Let me know the results.

Customer: replied 11 months ago.
Windows 10
Customer: replied 11 months ago.
are we still connected?