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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 21966
Experience:  Computer networking/repair. 12+ years experience.
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Everything we print is full of speckles. months, nothing

Customer Question

Everything we print is full of speckles.
JA: How long has this been going on?
Customer: months
JA: What troubleshooting have you tried?
Customer: nothing other than sliding the cleaner, not sure what it's called, when changing the cartridges
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of the printer?

Customer: replied 7 months ago.
Brother HL-4150CDN
Expert:  Nathan replied 7 months ago.

Does it happen on all print jobs?
In black and color?

Are you using genuine brother toner, or generic/refilled cartridges?

Customer: replied 7 months ago.
all print jobs. Black and color. speckles appear to all be black.
Yes we use genuine brother toner
Expert:  Nathan replied 7 months ago.

Thank you for confirming.

Take the toner out (black) and give it a good shake side to side.

Then slide the blue/green plastic tab on the black drum side to side at least 5 times to clean the corona wire.

Put it back and try to print again.

If still no change, then you have a bad drum. We can try manually cleaning it, but it will most likely need to be replaced: http://amzn.to/2a5FL0Y

Customer: replied 7 months ago.
Already did the shake side to side and the plastic tab numerous times.
In fact, just prior to contacting you but I'll try it again... Nope, still the same.
If the drum is bad, why did no error message come up?
Expert:  Nathan replied 7 months ago.

Because the drum is not actually degraded to the point of full failure yet,

and the drum fail messages really only come up based on print usage, it is based on page count.

You are having print quality symptoms that indicate a drum fault, even if it has not reached its actual end of life stage.

Expert:  Nathan replied 7 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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