Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the printer?
Does it happen on all print jobs?In black and color?
Are you using genuine brother toner, or generic/refilled cartridges?
Thank you for confirming.
Take the toner out (black) and give it a good shake side to side.
Then slide the blue/green plastic tab on the black drum side to side at least 5 times to clean the corona wire.
Put it back and try to print again.
If still no change, then you have a bad drum. We can try manually cleaning it, but it will most likely need to be replaced: http://amzn.to/2a5FL0Y
Because the drum is not actually degraded to the point of full failure yet,
and the drum fail messages really only come up based on print usage, it is based on page count.
You are having print quality symptoms that indicate a drum fault, even if it has not reached its actual end of life stage.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.