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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer prints only in. How do I get it to print in

Customer Question

My printer prints only in gray. How do I get it to print in black?
Submitted: 3 months ago.
Category: Printers
Expert:  John replied 3 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

Could you please let me know the make and model of the printer?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?


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Expert:  John replied 3 months ago.

Sir/Ma'am checking to see whether you still need help regarding your printer issue.

Please let me know.



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