How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kevin T Your Own Question

Kevin T
Kevin T, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 497
Experience:  IT Manager at Wood Group PSN
94743361
Type Your Printers Question Here...
Kevin T is online now
A new question is answered every 9 seconds

HP Envy 7640 error read "Out of Paper Load colorLok Paper-

Customer Question

HP Envy 7640 error read "Out of Paper Load colorLok Paper- need to fix error- only print documents on plain white paper. Not at my computer or printer Now --ct
Submitted: 4 months ago.
Category: Printers
Expert:  Kevin T replied 4 months ago.

Hi,

We would need to do a firmware reset - this will reset all the sensors on the mainboard. If this does not work then it will be a hardware related issue.

Regards

Related Printers Questions